Attestra can be proud to rely on resources that possess a great expertise of the system and have been working within the organization for many years.
At Attestra, our services are primarily made possible by our employees, who form a competent and dedicated team that strives to provide high-quality service. Our experts design, develop, and utilize tailored systems and tools, while demonstrating discernment and valuing communication and personalized service.
General Management
Customer Service & Technical Support
Projects & Development
Information Technology Services
Administration & Finance
Appointed as General Manager on June 11, 2026, he is responsible for managing day-to-day operations and overseeing the executive team.
The General Manager ensures that the highest standards for risk management and regulatory compliance are maintained, whilst promoting innovation and the long-term sustainability of the enterprise.
Under his leadership is a close-knit team, recognized for its efficiency and rigor, which ensures the smooth handling of all operations, from both logistical and administrative perspectives, while supporting the fluidity and consistency of communications.
Mr. Mark Alexandre Allen-Lefebvre, a member of our team for over 15 years, served as Director of Information Technology until March 2024. He now holds the position of Director of Operations and Business Development.
The Director of Operations and Business Development coordinates, in collaboration with the relevant departments, the matrix management of resources across information technology services, project and development, technical support, and customer service throughout the development and implementation phases of IT solutions. He also works with the executive management on the organization’s business development.
Ms. Vanessa Fontaine has been the Customer Service and Partner Relationship Director since December 2021. The Customer Service Department is divided into two groups: Customer Service (CS) and Technical Support (TS).
The large CS team includes a team leader, an administrative technician, a senior agent, as well as several customer service agents.
Their common objective is to optimally respond to the requests of SimpliTRACE and Traces Québec stakeholders.
Employed at Attestra since 2019, Ms. Claudia Bérard has been serving as the Projects and Development Director since February 2022.
The members of our renewed team are committed to evolving our ways of doing things and are fully invested in the success of each project. Our project managers maintain strong business relationships and our quality‑assurance agents provide continuous follow‑up on the quality of the products delivered by the organization. The sharing of information and mutual respect are essential elements that unite the members of our team.
Mr. Richard Pelletier has been serving in his role at Attestra since 2017.
The members of this small team operate in an open and collaborative work environment, with a constant focus on improving our services. They also ensure the maintenance of our ISO 9001 certification through internal and external monitoring and audits, as well as the financial management of various projects. Additionally, they are responsible for preparing financial reports that will be presented to the relevant authorities throughout the year.
