Attestra can be proud to rely on resources that possess a great expertise of the system and have been working within the organization for many years.
At Attestra, our services are primarily made possible by our employees, who form a competent and dedicated team that strives to provide high-quality service. Our experts design, develop, and utilize tailored systems and tools, while demonstrating discernment and valuing communication and personalized service.
General Management
Customer Service & Technical Support
Projects & Development
Information Technology Services
Administration & Finance
In her position since September 2011, she is responsible for overseeing daily operations and supervising the management team.
The General Manager strives to maintain the highest standards in risk management and regulatory compliance, while promoting innovation and the sustainability of the company.
Under her supervision is a small, tightly-knit team that is highly efficient and rigorous, ensuring the smooth progress of all logistical and administrative matters, and collaborating effectively in the flow of communications.
As part of a planned transition and under the supervision of the General Manager, he joined the Attestra team in the winter of 2026.
The Deputy General Manager ensures the organization’s financial and operational health by optimizing resources, supporting department directors, and mobilizing a multidisciplinary team that upholds the quality of customer service and project development.
Mr. Mark Alexandre Allen-Lefebvre, a member of our team for over 15 years, served as Director of Information Technology until March 2024. He now holds the position of Director of Operations and Business Development.
The Director of Operations and Business Development coordinates, in collaboration with the relevant departments, the matrix management of resources across information technology services, project and development, technical support, and customer service throughout the development and implementation phases of IT solutions. He also works with the executive management on the organization’s business development.
Ms. Vanessa Fontaine has been the Customer Service and Partner Relationship Director since December 2021. The Customer Service Department is divided into two groups: Customer Service (CS) and Technical Support (TS).
The large CS team includes a team leader, an administrative technician, a senior agent, as well as several customer service agents.
Their common objective is to optimally respond to the requests of SimpliTRACE and Traces Québec stakeholders.
Employed at Attestra since 2019, Ms. Claudia Bérard has been serving as the Projects and Development Director since February 2022.
The members of our renewed team are committed to evolving our ways of doing things and are fully invested in the success of each project. Our project managers maintain strong business relationships and our quality‑assurance agents provide continuous follow‑up on the quality of the products delivered by the organization. The sharing of information and mutual respect are essential elements that unite the members of our team.
Mr. Richard Pelletier has been serving in his role at Attestra since 2017.
The members of this small team operate in an open and collaborative work environment, with a constant focus on improving our services. They also ensure the maintenance of our ISO 9001 certification through internal and external monitoring and audits, as well as the financial management of various projects. Additionally, they are responsible for preparing financial reports that will be presented to the relevant authorities throughout the year.
