Traces Québec - Attestra

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In order to comply with the regulations and track all movements of contaminated soil that is excavated and moved away from the original site, you must create an account in the Traces Québec system.

Who should be involved in Traces Québec?

Traces Québec is intended for all stakeholders involved in the traceability of excavated contaminated soil, such as owners of contaminated soil, transporters and receiving sites. For cases covered by the Regulation respecting the traceability of excavated contaminated soil (Règlement concernant la traçabilité des sols contaminés excavés, in French only), fees per metric tonne are applicable under the Regulation respecting the fees payable with respect to the traceability of excavated contaminated soils. These fees are charged to the owner of the contaminated soil, the project manager or the person responsible for any accidental waste, as well as to certain receiving locations.

Connect to Traces Québec

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Efficient IT Tools

Traces Québec and Traces Québec Transport are high-performance, state-of-the-art computer solutions developed by Attestra on behalf of the Ministère de l’Environnement, de la Lutte contre les changements climatiques, de la Faune et des Parcs (MELCCFP). Designed to manage and monitor traceability data associated with excavated contaminated soil, they are available free of charge at all times, in addition to featuring a user-friendly and secure interface for its users.

Traces Québec Transport – Mobile App

Traces Québec Transport is now available in a mobile version. To use the mobile application, you must be a registered user with a Transporter account.

If you do not have a Transporter account, registration must be done through the web portal to create one for your organization (transport company with one or more trucks, self-employed trucker, municipality, ministry or organization). Then, using the web version of Traces Québec, users can perform some of the following actions, depending on whether they are an account administrator, an account manager or a trucker:

Add users to your Transporter account
View the projects in which you are involved
View tracking slips
Extract activity reports

To help you in using the web and mobile application, we have posted guides and tutorials that you can find on the User Guides & Tutorials page.

To install the Traces Québec Transport application, your mobile phone must meet the following technical requirements listed below:

Android :
- The app can be installed on any mobile device using Android 5 and above, and is supported on devices using Android 9 and above
- For an optimal user experience, it is recommended to use Android 11
iPhone :
- The app can be installed on any mobile device using iOS 11 and above, and is supported on devices using iOS 14.7 and above
- For an optimal user experience, it is recommended to use iOS 16

Please note that we can only guarantee the proper functioning of Traces Québec Transport on smartphones, and not on Android tablets or iPads.

Traces Québec – Mobile App

Managing projects, tracking slips and soil movements.

The Traces Québec mobile App, for managing projects, tracking slips and soil movements is now available. To use the mobile application, you must be a registered user with an Owner, Stakeholder or Receiving Location account. If you do not have an account, registration must be done through the web portal to create an account for your organization (company, municipality, ministry or organization).

Then, using the Traces Québec web or mobile versions, users can carry out some of the following actions, depending on the permissions granted to them by the organization:

Create a project involving the excavation of contaminated soil and enter the associated information
Add stakeholders or observers who can help update the information related to the project, or just follow the progress of the work
Add receiving locations for companies that have them
Certify the project once the excavation of contaminated soil is completed
Manage the tracking slips
Enter soil movements for receiving sites

To learn more about how Traces Québec works, please consult the User Guide and Tutorial sections.

To install the Traces Québec application, your mobile phone must meet the following technical requirements:

Android:
- The app can be installed on any mobile device using Android 5 and above, and is supported on devices using Android 8.1 and above
- For an optimal user experience, it is recommended to use Android 11
iPhone:
- The app can be installed on any mobile device using iOS 9 and above, and is supported on devices using iOS 14.7 and above
- For an optimal user experience, it is recommended to use iOS 14

Please note that we can only guarantee the proper functioning of Traces Québec on smartphones, and not on Android tablets or iPads.

Traces Québec – Web portal

Using the Traces Québec web portal, you can create an account for your organization (company, municipality, organization or ministry) and add users to it. Then, using the web or mobile version of Traces Québec,

users can perform certain actions related to account administration, user management, project management, and tracking slips, depending on the permissions granted to them by the organization.

To learn more about how Traces Québec works, please consult the User Guide and Tutorial sections.

The Traces Québec web portal is optimized to work with the majority of commonly used browsers:

Google 88.0and above
Firefox 92 and above
Microsoft Edge 92 and above
Safari 14.0.3 and above

*Installing Java is not required to use Traces Québec on a computer.

Technical Support

Do you have any questions about the use of Traces Québec or technical difficulties using it?

We would kindly ask you to contact one of our Customer Service agents at the following:

Monday to Friday, from 7 a.m. to 4:30 p.m.

Tel.: 450 677-1757

Toll-free: 1 866 270-4319

Email: soutiensolscontamines@attestra.com

Are you experiencing technical difficulties outside of our Customer Service opening hours that prevent you from transporting excavated contaminated soil? Do you need immediate assistance?

We also offer a 24 hours a day, 7 days a week telephone support service for urgent technical questions.

To contact our emergency technical support by telephone:

Outside of the Customer Service regular opening hours, call 1 866 270-4319.
Follow the instructions given to you on the phone: if your call doesn’t require immediate assistance, leave a message and one of our Customer Service agents will contact you during our business hours.
For urgent requests requiring immediate assistance, your call will be forwarded straight to the on-call agent. Should the agent already be on the line with another customer, you will be asked to leave a message and we will contact you as soon as possible.