In order to comply with the regulation and track all movements of contaminated soil that is excavated and moved away from the original site, you must create an account in the Traces Québec system.

Who should be involved in Traces Québec?

Traces Québec is intended for all stakeholders involved in the traceability of excavated contaminated soil, such as owners of contaminated soil, transporters and receiving sites. For cases covered by the Regulation respecting the traceability of excavated contaminated soil, fees per metric ton are applicable under the Règlement concernant les frais exigibles liés à la traçabilité des sols contaminés excavés (in French only). These fees are charged to the owner of the contaminated soil, the project manager or the person responsible for any accidental waste, as well as to certain receiving sites.

Traces Québec – Web Portal & Mobile App

Traces Québec, available in web and mobile versions, is a high-performance, state-of-the-art computer system designed to manage traceability data related to excavated contaminated soil. Featuring a user-friendly and secure interface, this system was developed by Attestra on behalf of the Ministère de l’Environnement, de la Lutte contre les changements climatiques, de la Faune et des Parcs (MELCCFP) and is available free of charge online at all times.

Registering in the system, which must be done through the web portal, allows users to register and create an account for their organization (company, municipality, ministry or agency). Thereafter, by using the Traces Québec web or mobile versions, it becomes possible for users, depending on the permissions granted to the organization, to carry out some of the following actions:

  • Create a project where contaminated soil is being excavated and enter the associated information;
  • Add stakeholders or observers who can participate in updating the information inherent to the project, or just follow the progress of the work;
  • Add receiving sites for companies that have them;
  • Certify the project once the excavation of contaminated soil is completed.

To learn more about how Traces Québec works, please consult the User Guide and Tutorial sections.

Traces Québec – Using the web portal on your computer

The Traces Québec web portal was optimized to work with the majority of the most used browsers:

  • Google 88.0+
  • Firefox 92+
  • Microsoft Edge 92+
  • Safari 14.0.3+
 

*Installing Java is not required to use Traces Québec on a computer.

Traces Québec – Using the mobile app on your cell phone or tablet

To install the Traces Québec application, your cell. phone or tablet must meet the following technical requirements:

  • Android :
    • The app can be installed on any mobile device using Android 5 and up, and is supported on devices using Android 8.1 and up
    • For an optimal user experience, it is recommended to use Android 11
  • IPhone/IPad :
    • The app can be installed on any mobile device using iOS 9 and up, and is supported on devices using iOS 14.7 and up
    • For an optimal user experience, it is recommended to use iOS 14

Technical Support

Do you have any questions about the use of Traces Québec or technical difficulties using it?

We would kindly ask you to contact one of our Customer Service agents at the following:

Monday to Friday, from 7 a.m. to 4:30 p.m.

Tel.: 450 677-1757

Toll-free: 1 866 270-4319

Email: soutiensolscontamines@attestra.com

Are you experiencing technical difficulties outside of our Customer Service opening hours that prevent you from transporting excavated contaminated soil?  Do you need immediate assistance?

We also offer a 24 hours a day, 7 days a week telephone support service for urgent technical questions.

To contact our emergency  technical support by telephone:

  • Outside of the Customer Service regular opening hours, call 1 866 270-4319.
  • Follow the instructions given to you on the phone: if your call doesn’t require immediate assistance, leave a message and one of our Customer Service agents will contact you during our business hours. 
  • For urgent requests requiring immediate assistance, your call will be forwarded straight to the on-call agent. Should the agent already be on the line with another customer,  you will be asked to leave a message and we will contact you as soon as possible.